Experience Operation

AI 摘要智能生成

体验治理指标制定

职位描述

体验治理指标制定：接单到送达再到售后退赔的全链路，识别环节核心指标，分为跟单和非跟单两类：跟单包含缺货率、订单取消率、搜索超区率，以及非跟单picker作弊，线下服务纠纷等 Experience governance metrics development: Across the full lifecycle from order acceptance to delivery to post-sales returns and compensation, identify core metrics at each stage, categorized into order-tracked and non-order-tracked types. Order-tracked metrics include out-of-stock rate, order cancellation rate, and search out-of-zone rate. Non-order-tracked metrics include picker fraud, offline service disputes, and others. 核心场景及环节策略输出：大订单、拣货、结账、逆向流程、缺货、异常ATA等场景下策略输出 Core scenario and stage strategy output: Strategy outputs for scenarios including large orders, picking, checkout, reverse logistics, out-of-stock, and abnormal ATA (estimated time of arrival).

任职要求

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