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Trust & Safety Policy Intern

小红书 · 北京市,上海市,新加坡 · 实习

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职位描述

Job Responsibilities: We are seeking a Trust & Safety Policy Intern to join our Trust & Safety policy team. You will be involved in developing and optimizing rednote's global content and community policies and processes, so as to help the platform's security, compliance, and ecosystem health in international markets. In this role, you will research and help define our position evolving content risk issues, translate policy principles into actionable moderation and governance standards, and collaborate with cross-departmental partners including legal, product, engineering, and moderation teams. This position requires strong analytical skills, cross-cultural understanding Policy Research & Development: Conduct deep-dive research into emerging digital trends, competitor policies, and global regulatory landscapes to inform our policy development. Data & Trend Analysis: Analyze escalation data, user reports, and enforcement metrics to identify gaps in existing policies and propose data-driven improvements. Process Engineering & Workflow Design: Map out complex enforcement workflows and construct clear, logical decision trees for content moderators to follow when evaluating edge-case content. Policy Rollout & Operationalization: Assist in the launch of new platform policies and help translate policy guidance into actionable, step-by-step Standard Operating Procedures (SOPs) and training materials for global moderation hubs. Escalation Post-Mortems: Support the team in conducting root-cause analyses after escalations to determine if the failure was a policy gap, a training gap, or a process breakdown and suggest improvements.

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