POS Device Operations Intern

职位描述

Device Setup & Configuration (40%) Support end-to-end POS device preparation, assisting with unboxing, initial setup, and quality control testing. Configure device settings according to merchant specifications and brand requirements, and perform pre-deployment testing to verify full functionality before rollout. Maintain accurate documentation of device serial numbers, configurations, and merchant assignments, and provide first-line support for device troubleshooting and basic technical issue resolution. Inventory Tracking & Management (30%) Own the accuracy of POS inventory records across the full device lifecycle — received, deployed, and returned — keeping tracking systems continuously updated with device status, location, and merchant assignments. Monitor device distribution across SA, KA, and SMB merchant segments and generate daily and weekly inventory reports and status updates. Assist with warehouse organization and device storage management, and track free device allocation (5,000 units) across merchant tiers. Distribution Support (20%) Coordinate with distribution partners (Clickster, Urban Piper, Castle IT) to manage device deliveries, and support centralized delivery scheduling for SA/KA hub locations. Assist with packaging and shipment preparation, track delivery confirmations and merchant receipt acknowledgments, and support returns processing and device refurbishment coordination. Maintain delivery schedules and merchant communication logs to ensure end-to-end visibility. Administrative & Reporting (10%) Prepare daily operational reports on device deployment progress and maintain the merchant database with device assignments and contract details. Support contract documentation and merchant agreement processing, assist in the preparation and distribution of training materials, and create and update standard operating procedures. Provide support for ad-hoc projects and continuous operational improvements.